How Johnson & Johnson’s Labeling Team Scaled their Quality Review Process

Date: July, 2022 | Category: Customers | Author: Gabriella Naguib

For over 20 years, GlobalVision has been helping Johnson & Johnson teams globally through the power of automation technology. Enabling automated quality checks throughout their packaging workflows is the backbone that has made this partnership so fruitful and successful. From the Consumer Health division to their internal Medical Device giant Ethicon, the nature of J&J’s regulated products makes the need for error-free packaging components an absolute necessity.

We recently had the pleasure of speaking with Sarita Ranade, Business Process Lead at Ethicon, to discuss how she and her team at Ethicon have benefited since implementing the GlobalVision Web (GVW) software. GVW is one of GlobalVision’s ironclad web-based products, which allows for swift and accurate file inspections throughout the packaging development process.

Sarita’s department, Worldwide Labeling, had set out to start bringing some parts of their complex labeling process in-house. With so many moving parts, the need for automation and streamlining became imminent. 

The Challenge: Inefficient and Tedious Manual Review Tasks 

Before GVW, this labeling group within Ethicon, which also extends to parts of J&J’s Depuy Synthes and BioSense Webster divisions, was burdened with the tedious task of manual comparisons between all file revisions. They now benefit mainly from the two core GVW Modules: Text Inspection, a letter-for-letter comparison between two files within seconds, and Graphics Inspection, allowing them to overlay two documents and highlight all changes detected.

Given the complexities of their process, the GVW software offers a level of simplicity when it comes to proofreading: discard intended changes between versions and flag critical or non-intended changes for further investigation. 

When it comes to medical device labeling, each and every word must be carefully considered for any typos, insertions, deletions, location issues, and event fonts and formats must remain compliant. Sarita worked closely with GlobalVision’s Susan Proper to ensure that GVW was the right choice for her team, ensuring that the software detected all changes and that the usability met their needs.

Ethicon’s samples were sent over for testing, and the Labeling team underwent a trial period with hands-on training, which ultimately informed their decision to move forward with GVW. Speed, accessibility, and user-friendliness played a significant role as the team found GVW to be fast, easy to navigate, and easily accessible through their web browser.

The Solution: Quicker Inspections and Decades of Trusted Accuracy 

Since going live in February of 2021, the team has noted two major ways in which their workflow has improved: they are able to save considerable amounts of time by running the files for a quick inspection in GVW, and they have acquired somewhat of an insurance, allowing them to focus on pressing day-to-day tasks with peace of mind that their latest working version is free of any potential errors. One of their favorite features is the Zoning tool, which allows you to inspect specific text regions while ignoring the rest of the document. 

This partnership has allowed for decades of successfully streamlined and efficient workflows and has resulted in consistently accurate packaging and labeling, eliminating the risk of content and artwork errors that can otherwise result in detrimental company downfalls. GlobalVision’s trusted line of quality inspection products has proven to be a key component in J&J’s quality mandate, and GlobalVision aims to maintain a strong partnership for years to come as it continues to offer the most cutting-edge innovations in automated quality control technology.  

To learn more about shifting gears from manual to automated quality control and what that could look like for your team, watch our on-demand webinar with Veeva: Solving Pharma’s Content Efficiency Problem.